Using Outlook With Gmail – Duplicate Sent Items July 18th, 2010
For some time now I have been using Google Apps as my main mail provider, I’d been a long time Microsoft Exchange user until I made the switch from Windows Mobile devices to Android. It made sense to change my mail provision so that I could use Android in the manner it was designed i.e. with Google Mail, Contacts, Calendar and Tasks.
Generally, I have been happy with the service (especially when you consider the Standard Edition is free and isn’t a noticeably inferior product to the Premium Edition) although I do acknowledge it has a few quirks, not to mention horrendous support from Google should you require assistance. Of course aside from push email support via my Android handset, the Google Apps service also includes plain and simple IMAP support; it’s here that I encountered one of the quirks.
Ever since configuring the account on my machine, whenever sending an email using Outlook two copies of the mail appear shortly after in my Gmail sent items folder (although only one copy is actually sent to the recipient). Now this may not seem such a big deal but it has a couple of issues; firstly over time it will fill up my quota a lot quicker, perhaps not a major issue for most people but if let’s say you are sending a 1Mb file attachment, you’re going to be using 2Mb of space. Secondly, perhaps more importantly is that when you use the Gmail web client instead of Outlook, it’s going to really mess up your conversation thread as there will be 2 copies which can be a little confusing.
So how do you solve getting two copies of sent mails while using IMAP in Outlook?
It’s important first to understand why the two copies appear and not just accept that they do. When you send an email through Outlook, Outlook saves a copy of the sent mail and transmits it to the server (in this case smtp.gmail.com). When the email is sent from the server to its destination, Google save another copy of the sent mail automatically which is then of course – as you’re using an IMAP connection – synced back to your machine hence the two copies.
Of course Google should be smart enough to know that the mail is being sent from a dedicated client such as Outlook and check to see if a copy has already been saved before saving it again, but alas not. So the solution is to change where Outlook saves its local copy of the sent mail; it’s not an ideal situation but it does stop your Gmail folder from becoming full of duplicates!
To make the change, go to Tools>Account Settings>Email and select the email account in question and then Change. This will open a window titled Change Email Account. Click the More Settings option at the bottom.
Click the Folders tab which will enable you to choose where to store a copy of all outgoing messages (remembering that Google is going to automatically store one for you in your Gmail sent items) and change the default choice to Save sent mail in the Outlook Sent Items Folder, this will save the duplicated copy in a local unused folder instead which of course can be cleaned up when required; or you can also choose not to have Outlook save a copy of sent mail at all (again remembering that Google will automatically place a copy in your sent items).
Tags: google, googlemail, imap, Mail, Microsoft, office, outlook, smtp
This entry was posted on Sunday, July 18th, 2010 at 10:18 am and is filed under Blah, Google, Mail, Microsoft, Office 2007, Office 2010, Technology Related. You can follow any responses to this entry through the RSS 2.0 feed.You can leave a response, or trackback from your own site.