Citrix Access Gateway Installation Error 2738   April 25th, 2011

I came across this issue earlier in the week whilst trying to install the latest version of the Citrix Access Gateway client.  The machine I was working on was a new, fresh off the shelf Windows 7 Acer laptop; albeit 64-bit.  Thinking the problem was related to the Citrix installation itself I headed over to the Citrix forums and found that the issue was actually a generic Windows problem indicating that the VBScript engine currently isn’t registered on the machine where the install (or indeed uninstall) is taking place.

The fix is actually quite simple, just follow these simple steps:

  • Click the Start Menu
  • Click All Programs
  • Click Accessories
  • Right click on Command Prompt and select Run as Administrator

Next, if you are using the 32-bit version of Windows:

  • Type the following:
    cd %windir%system32 and press the Enter key and then type
    regsvr32 vbscript.dll and press the Enter key and then type
    regsvr32 jscript.dll and then press the Enter key

Alternatively if you are using the 64-bit version of Windows:

  • Type the following:
    cd %windir%syswow64 and press the Enter key and then type
    regsvr32 vbscript.dll and press the Enter key and then type
    regsvr32 jscript.dll and then press the Enter key

That should get you up and running, try to run the installer again and everything should now work as expected.  Enjoy!

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    This entry was posted on Monday, April 25th, 2011 at 1:37 pm and is filed under Access Gateway, Blah, Citrix, Technology Related. You can follow any responses to this entry through the RSS 2.0 feed.You can leave a response, or trackback from your own site.

    11 Responses

    January 30th, 2013 at 10:17 pm
    javier Says:

    I did follow your instructions but I still get the error

    August 23rd, 2013 at 8:26 pm
    punitha Says:

    this dint work for me :
    C:\Windows\system32>cd %
    The system cannot find the path specified.

    Kindly help

    August 23rd, 2013 at 8:31 pm
    punitha Says:

    C:\Windows\system32>cd %windir%syswow64
    The system cannot find the path specified.

    September 4th, 2013 at 12:55 pm
    Bob Says:

    If you have McAfee installed, here is a hotfix from McAfee:

    September 23rd, 2013 at 6:56 am
    Paul Says:

    Thanks Bob! This worked. Every other site have suggested the registry . Mcafee is as ridiculously useless and troublesome as the namesake.

    October 1st, 2013 at 4:14 am
    Jason Says:

    Punitha, there is no need to change the directory if running as Administrator.

    Simply type: regsvr32 vbscript.dll @ the C:\Windows\system32> prompt

    Also, ensure the machine (if Vista) is on SP2 plus has all latest updates (you may need to run the first series of updates before Windows Update will prompt to install the SP2 update).

    ** I did not need to run the McAfee patch even though the machine did indeed have McAfee – interesting!!

    February 5th, 2014 at 1:12 pm
    JonColman Says:

    Many thanks for this solution, it worked for us. Appreciate you posting it.

    June 4th, 2014 at 5:46 am
    Akin Says:

    Thank you Bob!! You McAfee solution worked like a charm. I have been dealing with this error for almost a year but you recommendation fixed it in less than 3 minutes. Thanks Mehn.

    August 4th, 2014 at 2:01 pm
    Lee - Hull Computers Says:

    Hi Mike,

    further to our earlier telephone conversation today in which we were trying to resolve this issue on an SJP computer.

    I wanted to know I managed to find and resolve the problem without a full nuke and pave.
    I spotted that there were two rogue Mcafee processes running as services (No idea where these came from as to our knowledge Mcafee has never been installed on here?)
    I downloaded and used the Mcafee removal tool from their website, and then I got a little further with uninstalling the plugin, but uninstall failed due to missing .dll files (no doubt from repeated attempts to remove it via various methods).
    To fix this issue we simply re-installed the plugin then after rebooting, we managed to run the uninstaller fully to remove all traces of Citrix.

    This allowed a full clean install of the package without hitch.

    Hop this helps someone else.

    August 4th, 2014 at 2:36 pm
    Mike Southby Says:

    Thanks Lee. Glad you managed to get it sorted in the end :)

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